Privacy Policy

1. Data Controller

The controller of your personal data is Torqentora d.o.o., with its registered office at Ulica grada Vukovara 271, 10000 Zagreb, Croatia, OIB: 85467219304. For all matters related to personal data protection, you may contact us via email: info@torqentora.com.

2. Data We Collect

We collect the following categories of personal data:

• Identification data: your first and last name as provided in the contact form.
• Contact data: the email address you use to communicate with us.
• Communication data: the content of messages you send us through the form on our website.
• Technical data: IP address, browser type, operating system, visit duration, and pages viewed. This data is collected automatically through cookies and similar technologies.
• Usage data: information about how you use our website, including navigation patterns and interactions.

3. Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds:

• Consent (Article 6(1)(a) GDPR): For sending cookies that are not essential for the functioning of the website.
• Legitimate interest (Article 6(1)(f) GDPR): For improving website functionality, usage analysis, and abuse prevention.
• Performance of a contract (Article 6(1)(b) GDPR): For processing your inquiries and communication through the contact form.

4. Data Recipients

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared exclusively with: hosting and technical support providers acting as our data processors under data processing agreements; competent authorities when required by law or court order.

5. Transfer of Data to Third Countries

As a rule, your personal data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with Articles 46 and 49 of the GDPR, including standard contractual clauses approved by the European Commission.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected. Data from the contact form is retained for a maximum of 24 months from the last communication. Technical data collected through cookies is retained in accordance with the cookie duration specified in our Cookie Policy.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You have the right to request information about whether we process your personal data and to access that data.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to erasure: You may request the deletion of your personal data when processing is no longer necessary.
• Right to restriction of processing: You may request restriction of the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, if you believe that the processing of your data is unlawful.

8. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures are regularly reviewed and updated in line with technological developments and regulatory requirements.

9. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be published on this page with an indication of the date of the last update. We recommend regularly reviewing this page to stay informed about how we protect your data.